Tyndrum family business, and an iconic destination in its own right, The Green Welly Stop is celebrating its 60th anniversary this year.
In 2005, when the business was celebrating its 40th anniversary, The Oban Times wrote, “There are not many businesses in the West Highlands – let alone in the middle of the West Highlands – that can claim to be 40 years old. There are even fewer that can claim to be going from strength to strength, but that is precisely what the Green Welly Stop at Tyndrum is doing. The family-run business is expanding, investing, diversifying and listening to its customers all the time, which is probably the very reason why it’s still growing after 40 years.”
In 2005, when the business was celebrating its 40th anniversary, The Oban Times wrote, “There are not many businesses in the West Highlands – let alone in the middle of the West Highlands – that can claim to be 40 years old. There are even fewer that can claim to be going from strength to strength, but that is precisely what the Green Welly Stop at Tyndrum is doing. The family-run business is expanding, investing, diversifying and listening to its customers all the time, which is probably the very reason why it’s still growing after 40 years.”
And what was true then is true today, another 20 years on.
Fiona Robertson is one of the current partners, and the granddaughter of the original owners. She remembers when she first joined the family business. She said: “I have always loved being part of the business and started here, in the restaurant, clearing tables, at the age of nine. I think I got my first pay when I was 11, and I remember being absolutely thrilled to bits with my little brown envelope. I think my little pay packet was something like £11. I remember Mum taking me to Oban, straight to Boots the Chemist, and her saying ‘you can buy it all yourself now’, and poof!, my little brown envelope was empty.”
After graduating in Hotel Catering and Institutional Management, Fiona spent three-and-a half years in Aberdeen with her husband, Edward. Then, around 33 years ago, the couple moved to Tyndrum to be part of the business.
Since then there have been many changes. Fiona’s mother, Lesley, and brother, Iain Wilkie, both retired from the business, leaving just Fiona and Edward. Fiona’s father Derek, sadly passed away in 2004. But although retired, her mum is still a business partner – and still doing the flowers and the Christmas decorations. And she likes nothing better on a summer’s day than to sit outside, in front of the business, on the benches, chatting to the customers as they come in.
During the last 20 years, since the business celebrated its 40th anniversary, Fiona has seen a number of changes, but none more so than politically. She said: “Brexit has been the biggest, monumental change. And the fact that we can’t employ Eastern Europeans anymore unless they have the right to remain. It’s so hard now to get staff. We pay the Real Living Wage, have excellent staff accommodation, offer good rewards to employees in the business. All of us in hospitality have the same issue trying to get staff.
“However, we have a wonderful team who do have to work extremely hard looking after our customers. We have many staff who have been part of our family business for decades. We are very proud of them all. We employ a lot of locals: some members of staff live in Oban, Dalmally, Cladich, Killin, Bridge of Orchy. We’ve got a great team who’ve been with us a long time, which is wonderful.
“We have 75–80 employees when we’re fully staffed in the summer, working across the business – the filling station, retail (all the shops), catering, and all the people behind the scenes: administration, maintenance, food and beverage. You see the people out the front, but there is the same number of people in the back doing all the preparation”. Fiona Robertson
“We couldn’t do all this without our core team, who remain over the winter – about 55 of them. They are absolutely wonderful. Our Operations Manager, Karen, our Retail Manager, Cheryl, Craig who manages our internet, Derek who runs maintenance, Alastair who’s in charge of food and beverage, and Shannon, who is the Office Manager. You also have the bakers, cooks, people who wash the pots, our retail and admin teams...they are all equally important. Keeping our staff in a job over the winter, keeping them employed, is key to the success of our business throughout the year.”
Another change has been the way the shops are constantly evolving.
Fiona continued: “I would say the shops always have to transform, so seasonally there will be different changes in styles. Our buyers have changed through the decades as well, so you see different tastes coming through. We have a large range now, and it’s quite practical.
“Once upon a time, we used to have sealskin purses, keyrings and expensive cashmere. We shifted away from that, thinking, ‘actually, who are our customers?’. And we have everybody – from someone travelling by car to someone arriving on a coach – so we’ve got to cater for all tastes in the shops.”
Happy Memories
I have many sensory memories from my childhood. I didn’t have many toys – just a blue trike, a red bucket and always a sandpit to play in, next to the cement mixer. It’s the smells, though, that bring back the memories.
The flat roof leaked. In the summer months, there always seemed to be a family member on the roof of the restaurant, patching leaks with hot tar, brushing copious amounts of it back and forward. It was normally Derek or Lamond. The smell of petrol was always there, along with the smell of cut grass.
It was a matter of family pride that we kept things as neat and tidy as we could, complemented by the beautiful plants that Mum tended like a second family. Even now, if I’m in the attic above the restaurant, I can still see the tar they spread and the gravel they scattered over it. Mum still does a magnificent job with the flowers.
Ah… the memories! And long may we continue making many, many more with our family, staff, customers and suppliers!
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