Data behind Lochgilphead bank closure decision revealed

Information provided by Lloyds Banking Group shows that 39 per cent of the 473 regular customers who use in-branch services in Lochgilphead’s Bank of Scotland, which is due to close on June 22, fall within that age category.

Customers aged 75 and over make up 23 per cent of total users, while those aged between 35 and 54 account for 22 per cent.

The figures include customers who have used in-branch services in four out of the six months ending in November 2025.

Personal customers make up 90 per cent of branch users, with businesses accounting for the remaining 10 per cent.

The banking group cited changes in the way customers bank as a reason behind the decision.

According to the data provided, 22 per cent of personal customers have used an additional Bank of Scotland branch within the last year. A customer only needs to visit another branch once to be included in this figure.

The bank also stated that 71 per cent of customers have used another branch, as well as online or telephone banking, within a six-month period.

The remaining 19 per cent, who have not used such services, are not included in the response.

This data forms the basis of a response email sent to Mid Argyll councillor Douglas Philand, which he shared with the Argyllshire Advertiser after receiving it on April 21.

In a written section addressed to the councillor, the group outlined alternative services currently available in the area, such as the post office, cash withdrawal machines, and PayPoint services.

According to the Bank of Scotland’s website, the nearest PayPoint site is 20.31 miles from Lochgilphead.